How will artificial intelligence reshape the future of banking, financial services, and consumer finance?

In this NYSE Live interview from Money20/20 USA, Will Robinson, Chief Technology Officer at Plaid, discusses how the company is using AI to transform financial services, improve fraud detection, and help consumers better understand and manage their money.

Robinson explains that Plaid's original mission focused on connecting financial data across institutions and applications. Today, the company is entering a new phase centered on making sense of that data through artificial intelligence, machine learning, and advanced financial intelligence tools.

A major focus of the conversation is Plaid's development of proprietary AI models specifically trained on financial data. Robinson explains that unlike general-purpose large language models, Plaid's technology is designed to understand how money moves through the financial system, enabling more accurate interpretation of transactions, account activity, income verification, and other financial signals.

The interview also explores how AI is already influencing the consumer banking experience. While many changes occur behind the scenes, Robinson highlights improvements in fraud prevention, account security, customer onboarding, loan application processes, identity verification, and financial personalization.

Another key theme is financial intelligence. Robinson discusses how AI can help classify financial transactions, identify income streams, detect repayment patterns, and provide insights that improve decision-making for financial institutions and consumers alike.

The conversation further examines fraud detection. Plaid recently introduced new tools designed to identify suspicious activity by analyzing signals across its broader network. Robinson explains that AI models can uncover patterns that may be difficult to detect within isolated transactions, helping financial institutions identify fraud while reducing false positives.

The interview also highlights Plaid's growing role in AI-powered financial experiences. Robinson discusses how consumers can connect financial accounts to AI applications and financial assistants through secure, permission-based workflows, enabling personalized financial guidance tailored to individual circumstances and goals.

Another area of focus is consumer trust and control. Robinson emphasizes the importance of permissioning, transparency, and user choice when sharing financial information with AI-powered platforms. He notes that trust will remain essential as the industry expands the use of AI-enabled financial tools.

The discussion also touches on broader fintech innovation. Robinson believes that AI is creating new opportunities for banks, startups, financial institutions, and technology companies to build more personalized, intelligent, and accessible financial experiences.

Looking ahead, Plaid sees artificial intelligence as a major catalyst for innovation across financial services, helping consumers develop stronger relationships with their finances while improving efficiency, security, and decision-making throughout the ecosystem.

Throughout the discussion, Robinson shares insights on fintech, artificial intelligence, financial data, fraud prevention, digital banking, financial intelligence, consumer finance, machine learning, and the future of money management.

Disclaimer: Informational content only. NYSE does not endorse or recommend investments, strategies, companies, products, or services discussed.

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