How can enterprises make automation accessible to every employee, not just software developers?

In this NYSE Live interview, Alex McLeod, Co-Founder and Chief Technology Officer of Serval, discusses the company's recent $150 million Series C funding round, growth strategy, enterprise automation platform, and how AI is changing the way organizations build and deploy internal workflows.

Ashley Mastronardi spoke with McLeod about enterprise software, AI automation, workflow transformation, digital operations, workforce productivity, and the future of business process management.

A major theme throughout the conversation is the growing demand for enterprise automation. Organizations across industries are increasingly looking for ways to streamline operations, eliminate repetitive tasks, and empower employees to focus on higher-value work.

The interview also explores Serval's recent $150 million Series C financing, which valued the company at $3 billion. According to McLeod, the funding will support continued investment in the company's automation platform and expansion of its deployment and services capabilities.

Another key topic is Catalyst, Serval's AI-powered automation solution. The platform allows business users to describe workflows and operational challenges in natural language, enabling the creation of automated processes without requiring traditional software development expertise.

The conversation further examines how artificial intelligence is helping democratize automation across organizations. Rather than relying exclusively on engineering teams, departments such as human resources, legal, finance, operations, and IT can build and deploy automations independently.

A significant focus of the discussion is Serval's rapid growth. McLeod attributes the company's expanding adoption to growing enterprise demand for automation and increased interest in alternatives to legacy workflow management platforms.

The interview also highlights changing expectations around workplace technology. Companies increasingly want software that enables employees to solve operational challenges quickly without navigating lengthy implementation cycles.

Another major theme is the shift from traditional drag-and-drop workflow tools toward AI-assisted automation. McLeod argues that advances in generative AI and code generation are dramatically reducing the time required to automate business processes.

The discussion also explores the company's vision of creating builders throughout an organization. Rather than limiting automation development to technical specialists, Serval aims to enable employees across departments to create solutions tailored to their own operational needs.

Additionally, McLeod discusses Serval's investment in customer success and implementation support. The company plans to hire more than 100 automation engineers to assist enterprises with deployment, adoption, and optimization efforts.

The interview further examines training and education as a critical component of AI adoption. Organizations often need support as they transition toward new ways of working and rethink legacy processes.

Another key topic is organizational change management. Successfully adopting AI requires employees to view automation as an opportunity to improve productivity rather than simply replicate existing workflows.

The conversation also highlights the concept of an "automation-first" mindset, encouraging teams to identify recurring manual processes and evaluate where AI-powered automation can create efficiencies.

A significant focus is accessibility. Serval's goal is to make automation capabilities available to non-technical users by leveraging natural language interfaces and AI-driven development tools.

Looking ahead, McLeod believes enterprises will increasingly embrace AI-powered workflow creation, enabling employees across business functions to automate processes, improve productivity, and focus more on strategic work.

Throughout the discussion, McLeod shares insights on enterprise automation, artificial intelligence, workflow management, business process transformation, generative AI, productivity software, digital operations, enterprise technology, workforce enablement, and innovation.

Disclaimer: Informational content only. NYSE does not endorse or recommend investments, strategies, companies, products, or services discussed.

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