How can healthcare become more personalized while also improving affordability and outcomes for patients, employers, and healthcare providers?

In this NYSE Live interview, Brian Evanko, Chief Executive Officer of The Cigna Group, discusses the company's long-term growth strategy, its recently introduced Lead to One vision, and how personalization is reshaping the future of healthcare.

Kristen Scholer spoke with Evanko following The Cigna Group's Investor Day at the New York Stock Exchange about healthcare affordability, complex care management, employer solutions, and the company's efforts to deliver more individualized healthcare experiences at scale.

A major theme throughout the conversation is The Cigna Group's approach to portfolio management and strategic growth. Evanko explains how the company has evolved over the past decade by focusing on businesses that address some of healthcare's most significant challenges, including affordability, fragmented patient experiences, and the growing concentration of costs among individuals with complex medical needs.

The interview also explores the company's Lead to One vision. At its core, the initiative aims to provide personalization at scale by leveraging data, technology, clinical expertise, and individual health insights to create more tailored healthcare experiences for each customer and patient.

Another key topic is the growing importance of complex care. Evanko notes that while a relatively small percentage of the population accounts for the majority of healthcare spending, addressing the needs of these patients presents an opportunity to improve outcomes while reducing costs across the healthcare system.

The conversation further examines how healthcare providers can better support individuals managing serious or chronic medical conditions. Patients with illnesses such as cancer, multiple sclerosis, and Crohn's disease often require coordinated treatment plans involving multiple providers, medications, and healthcare services.

A significant focus is the role of specialty pharmacy and care coordination. Evanko explains that integrating medical, pharmacy, and behavioral health services can help create a more seamless patient experience while supporting better clinical outcomes.

The interview also highlights how The Cigna Group works with employers. Serving thousands of organizations across the United States, the company develops healthcare solutions designed to balance affordability, employee experience, risk management, and long-term health outcomes.

Another major theme is proactive care management. By identifying patients who may be at risk of developing more complex healthcare needs, healthcare professionals can intervene earlier with personalized support, helping avoid unnecessary hospitalizations and emergency room visits.

The discussion also addresses healthcare affordability, one of the industry's most pressing challenges. Evanko believes greater personalization, better coordination, and data-driven decision-making can help reduce inefficiencies while improving health outcomes for patients.

The interview further explores why The Cigna Group remains optimistic about its long-term growth prospects. According to Evanko, the company's diversified portfolio of healthcare businesses, clinical expertise, and focus on complex care position it to address some of the fastest-growing segments of the healthcare industry.

Looking ahead, The Cigna Group plans to continue investing in personalized healthcare experiences, complex care capabilities, specialty pharmacy services, and integrated healthcare solutions designed to improve outcomes for patients and employers alike.

Throughout the discussion, Evanko shares insights on healthcare innovation, patient engagement, specialty pharmacy, care coordination, employer-sponsored healthcare, healthcare affordability, complex care management, data-driven healthcare, and long-term industry transformation.

Disclaimer: Informational content only. NYSE does not endorse or recommend investments, strategies, companies, products, or services discussed.

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