In this NYSE Live interview, Kim Crawford Goodman, CEO of Smarsh, discusses how artificial intelligence is reshaping compliance and communications oversight across regulated industries.

Goodman explains how Smarsh works with organizations to collect, store, enrich, and analyze communications data from a wide variety of channels, including email, messaging platforms, text communications, voice interactions, and video. She describes how this information can help organizations meet compliance requirements while monitoring for behaviors and risks that may require further review.

The interview examines the increasing role of AI in compliance functions, particularly in environments where large volumes of information must be analyzed efficiently. Goodman explains how AI technologies can help identify relevant patterns, reduce unnecessary alerts, and improve the overall effectiveness of review processes by directing human attention toward higher-priority items.

A major focus of the discussion is Smarsh's use of AI-enabled tools and agents. Goodman outlines how these technologies help organizations manage communications data, investigate alerts, and interact with large datasets in more efficient ways. She also discusses how advances in AI are being incorporated throughout the company's broader communications intelligence platform.

The conversation further explores emerging trends related to enterprise AI adoption, including the need to monitor interactions occurring across AI-powered workplace tools and applications. Goodman describes how organizations are adapting governance and oversight processes as AI becomes increasingly integrated into business workflows.

Throughout the interview, Goodman emphasizes the importance of balancing innovation with effective oversight and highlights the growing role AI can play in helping organizations identify, understand, and address potential risks within complex communications environments.

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