Otter AI CEO Sam Liang goes Inside the ICE House to discuss the company’s evolution from an AI note taker into a conversational knowledge engine. He explains how capturing and connecting millions of meetings creates a system of record for conversational data across organizations. Liang outlines the shift from passive transcription to enabling real-time knowledge sharing and AI-driven workflows. He also highlights the power of longitudinal data to improve productivity and provide context for both humans and AI agents. Liang emphasizes enterprise adoption, trust and security, and Otter’s vision to scale globally as AI reshapes how work gets done.