In this NYSE Live interview from the AUSA Annual Meeting & Exposition, Kevin Brooks, Vice President of Global Defense and National Security at ServiceNow, discusses how workflow automation, artificial intelligence, and digital modernization are reshaping defense and government operations.

Brooks begins by explaining the importance of the defense sector within ServiceNow's growth strategy. As government agencies continue investing in operational efficiency and digital transformation initiatives, demand for enterprise workflow platforms remains strong across military and civilian organizations.

A significant portion of the discussion focuses on defense logistics and service management. Brooks highlights efforts to streamline complex operational environments through system consolidation, workflow automation, and improved service delivery capabilities that help organizations operate more effectively.

The interview also explores how AI is improving efficiency throughout government and defense organizations. By automating repetitive administrative processes and accelerating information flows, AI can support faster decision-making and enable personnel to focus on mission execution rather than manual tasks.

Another major theme is operational modernization. Brooks explains that organizations increasingly require technology solutions capable of integrating workflows across departments while improving transparency, responsiveness, and collaboration.

The conversation further examines the role of cybersecurity. Through partnerships and platform enhancements, ServiceNow is helping organizations gain greater visibility into assets, access management, and security operations while supporting broader cyber resilience initiatives.

The interview also discusses the impact of acquisitions and strategic partnerships, including efforts to incorporate AI-enabled employee support experiences and intelligent service delivery capabilities into the ServiceNow ecosystem.
Additionally, Brooks highlights opportunities to expand ServiceNow's presence beyond traditional enterprise functions. As military and government organizations modernize, enterprise platforms are increasingly being used to support operational missions, field activities, and more complex organizational workflows.

Looking ahead, Brooks believes artificial intelligence, workflow automation, cybersecurity, and enterprise modernization will remain key priorities across defense and national security sectors, creating opportunities for continued technology adoption and innovation.

JD Durkin and Brooks also discuss the growing role of AI in military readiness, operational efficiency, and the modernization priorities shaping the future of defense organizations.

Throughout the discussion, Brooks shares perspectives on defense modernization, military technology, AI adoption, cybersecurity, logistics, workflow automation, government transformation, enterprise software, and the future of digital operations.

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