Money 20/20 USA: Cresta CEO Ping Wu on when AI agents call your bank
Money20/20
•
9m 6s
You can’t assume the caller on the other end of the line is human anymore. Ping Wu, CEO of Cresta, sits down with JD Durkin at Money 20/20 USA in Las Vegas to explain how personal AI agents like Meta’s Muse are starting to call businesses on behalf of customers, and what companies need to do about it. Wu shares how Cresta, the AI operating system for customer experience behind brands like United Airlines, Comcast and Marriott, built Sentry to detect whether a caller is a person or an AI agent, which agent it is and whether it has disclosed itself, so businesses can set clear rules for each. He also explains Cresta’s new Deputy Agent, which keeps working after you hang up by taking on the manual back office tasks that follow a call. And he makes the case that AI and human workers aren’t an either or choice, with people still handling sensitive conversations and AI learning from their expertise over time.
Up Next in Money20/20
-
Money 20/20 USA: StraitsX CEO Tianwei...
Think stablecoins are just for crypto traders buying Lamborghinis? Tianwei Liu says the data tells a different story. The CEO and Co-Founder of StraitsX sits down with JD Durkin at Money 20/20 USA in Las Vegas to share that 85% of the company’s stablecoin card transactions are under $50, for ever...
-
Money 20/20 USA: Ocrolus CEO Sam Bobl...
Faking a bank statement used to take serious Photoshop skills. Now it takes a single prompt. Sam Bobley, Co-Founder and CEO of Ocrolus, sits down with JD Durkin at Money 20/20 USA in Las Vegas to explain how generative AI has made fake pay stubs and bank statements nearly undetectable to the huma...
-
Money 20/20 USA: Fireblocks CFO Micha...
When the internet first took off, people asked what you could possibly do with an email address. Michael Levine, CFO of Fireblocks, believes blockchain is at that same early stage today. Levine sits down with JD Durkin at Money 20/20 USA in Las Vegas to explain how Fireblocks, the digital asset i...
